Stew Hansen Buick GMC FAQs
Answers to the questions shoppers in Clive, Urbandale, Ankeny, Johnston, Grimes, Waukee, Pleasant Hill, Newton, and the Des Moines area ask us about our dealership, vehicles, service, and buying process. Select a question to see the answer.
- About the Dealership
- Hours & Location
- New Vehicles
- Pre-Owned Vehicles
- Trade-Ins & Selling Your Car
- Financing
- Service & Maintenance
- Collision Center
- Parts & Accessories
- Buying Process
- Community & Business
About the Dealership
Where is Stew Hansen Buick GMC located?
Stew Hansen Buick GMC is at 9060 Hickman Road, Clive, IA 50325, at the corner of Hickman Road and NW 90th Street, close to 86th Street.
Is Stew Hansen Buick GMC part of Ken Garff?
Yes. Stew Hansen Buick GMC is part of Ken Garff Automotive Group, a family business that started selling cars in 1932 in Utah. Ken Garff today operates about 70 dealerships across nine states and more than 26 brands.
Does Stew Hansen own other dealerships?
No, Stew Hansen Buick GMC is part of the Ken Garff Automotive Group. The Ken Garff group does own several other dealerships in the Des Moines area, including Stew Hansen CDJR, Stew Hansen Hyundai, Dewey Dodge, Dewey Ford, and Southtown CDJR.
What is Stew Hansen Buick GMC's customer service philosophy?
We put people first. Our favorite three words are “We Hear You,” and our team follows the R.I.G.H.T. values: Above Anything Else, Do The Right Thing, One Step at a Time, Actions Speak Louder, and Stronger Together.
What areas does Stew Hansen Buick GMC serve?
We serve the Des Moines metro, including Clive, Urbandale, Ankeny, Grimes, Johnston, Pleasant Hill, Waukee, and Newton.
Hours & Location
What are the sales hours?
Our Sales Department is open Monday through Thursday from 9:00 AM to 6:30 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 8:00 AM to 5:00 PM. We are closed Sunday.
What are the service department hours?
Service is open Monday through Friday from 7:00 AM to 5:30 PM and Saturday from 7:00 AM to 2:00 PM. We are closed Sunday.
What are the parts department hours?
Parts is open Monday through Friday from 7:00 AM to 5:00 PM and Saturday from 7:00 AM to 2:00 PM. We are closed Sunday.
Is Stew Hansen Buick GMC open on Sundays?
No. All departments are closed on Sundays.
What phone numbers should I call?
Sales: (515) 203-3193. Service: (515) 206-2065. Parts: (515) 206-8885. Main line: (515) 334-3428.
New Vehicles
What new Buick models does Stew Hansen carry?
We carry the Buick Encore GX, Envista, Envision, and Enclave. Browse new Buick inventory.
What new GMC models does Stew Hansen carry?
We carry the GMC Terrain, Acadia, Yukon, Yukon XL, Canyon, Sierra 1500, and Sierra HD. For electric, we carry the Sierra EV and the HUMMER EV Pickup and SUV. For commercial and passenger vans, we carry the Savana in Cargo, Passenger, and Cutaway configurations. Browse new GMC inventory.
Does Stew Hansen sell electric vehicles?
Yes. We sell the GMC Sierra EV, HUMMER EV Pickup, and HUMMER EV SUV. See our EV and hybrid page.
Do you have manager specials or demo vehicles?
Yes. See our Manager Specials and Demo and Courtesy Vehicles pages for current options.
Can I compare Buick and GMC models to competitors?
Yes. We have side-by-side comparison pages, including the Sierra EV vs. Cybertruck, Ford Lightning, and Rivian R1T, and the Buick Enclave vs. Acura MDX and Infiniti QX60. GMC comparisons | Buick comparisons.
What current offers and incentives are available?
Offers change monthly and have eligibility requirements and expiration dates. See current new vehicle specials, pre-owned specials, and service offers.
Pre-Owned Vehicles
Does Stew Hansen sell Certified Pre-Owned vehicles?
Yes. Every Ken Garff Certified Pre-Owned vehicle passes a 118-point inspection and includes a limited warranty, roadside assistance, and additional perks. Shop certified vehicles.
What is CarBravo?
CarBravo is GM's certified used vehicle program. Vehicles labeled CarBravo include a 12-month/12,000-mile Bumper-to-Bumper Limited Warranty (whichever comes first), roadside assistance, and courtesy transportation. BravoBudget vehicles include a 30-day/1,000-mile Powertrain Limited Warranty. Coverage details and exclusions are in the warranty booklet. About CarBravo.
Does Stew Hansen carry used vehicles from other brands?
Yes. Our used inventory includes makes from a variety of brands, not just Buick and GMC. Search used inventory.
Do you have used vehicles under $20,000 or $10,000?
Yes. Inventory changes often, so check our used vehicles under $20K and under $10K pages for current options.
Trade-Ins & Selling Your Car
Does Stew Hansen accept trade-ins?
Yes. You can get an online trade-in value before you visit.
Can I sell my car to Stew Hansen without buying one?
Yes. Submit your vehicle's information online and you'll receive a real offer that's good for 7 days. You get paid fast, and you don't need to buy a vehicle from us. Sell to us.
Financing
Does Stew Hansen offer financing?
Yes. Our finance team offers a range of financing solutions on new and pre-owned vehicles, including financing through GM Financial. Visit our Finance Center.
Can I get pre-approved online?
Yes. Apply for financing online and our team will follow up with your options.
Can I estimate my monthly payment?
Yes. Use our payment calculator.
Do you offer leasing on Buick and GMC vehicles?
Yes. We offer both purchase and lease options on new Buick and GMC vehicles, including through GM Financial.
Do you offer financing for service and repairs?
Yes. See our service financing page.
Do you offer vehicle protection plans?
Service & Maintenance
How do I schedule a service appointment?
Schedule service online or call our Service Department at (515) 206-2065 during business hours.
What services does the service department handle?
Our service department has a full service bay with trained technicians and handles routine maintenance, repairs, warranty work, and recall service.
Does Stew Hansen service vehicles from other brands?
Yes. Our service center services all makes and models. Our technicians specialize in GM vehicles and are also capable of servicing other brands. For vehicles outside of Buick and GMC, keep in mind:
- Some repairs may take longer if we need to order the right parts.
- Some specialty electrical work may not be possible on other brands.
Call (515) 206-2065 before you schedule if you'd like to talk through your vehicle's needs.
Does Stew Hansen perform GM warranty and recall work?
Yes. As an authorized Buick and GMC dealer, we perform factory warranty repairs and recall service.
Do you offer service pickup and delivery?
Not at this time. You can schedule a service appointment online or by phone.
Do you offer a loaner or courtesy vehicle during service?
Yes. We offer loaner and courtesy vehicles for our service customers. Ask your service advisor when you schedule. Courtesy transportation vehicles.
What is AdvantageCare?
AdvantageCare is a prepaid maintenance plan that covers oil changes, tire rotations, and car washes. You can save up to 44% by purchasing an AdvantageCare plan instead of paying for each service individually. Learn more about AdvantageCare.
Collision Center
Does Stew Hansen have a collision center?
Yes. The Stew Hansen Buick GMC Collision Center is a GM certified collision center at 2094 NW 114th Street, Clive, IA 50325, about 2 miles west of the main showroom. Call (515) 217-3500.
What does the collision center repair?
It handles collision repair, frame repair, and repainting on all makes and models. Technicians are OE equipment certified, and repairs are made to original manufacturer specifications or better.
Does the collision center help with insurance?
Yes. Our team can help you through the insurance process.
Does the collision center provide a loaner vehicle?
No, the collision center does not provide loaner vehicles.
Parts & Accessories
Does Stew Hansen stock genuine GM parts?
Yes. Our parts department supplies genuine GM parts and accessories for Buick and GMC vehicles. Order parts or call (515) 206-8885.
Can I order Buick or GMC accessories online?
Yes. Use the official Buick Accessories or GMC Accessories portal, set up to route your order to Stew Hansen Buick GMC.
Buying Process
Can I buy a vehicle online from Stew Hansen?
Yes. You can start your purchase or lease online and finish with our team at the dealership. Learn more about buying online.
Can I build and price a vehicle online?
Yes. Use our Build and Price tool.
Do I need an appointment for a test drive?
An appointment isn't required but is recommended, so the vehicle is ready and a sales consultant is available. Call (515) 203-3193.
What documents should I bring when buying a vehicle?
Bring a valid driver's license and proof of insurance. If you're financing, bring proof of income such as recent pay stubs. If you're trading in, bring your title, registration, and any loan payoff information.
What fees should I expect besides the vehicle price?
In addition to the vehicle price, expect applicable tax, title, and license fees and our dealer documentation fee of $180. Our team provides an itemized price breakdown before you sign.
Community & Business
Is Stew Hansen hiring?
Yes. View current openings on the Ken Garff careers site.
Does Stew Hansen support the community?
Yes. Through the We're Here For You program, we support projects like revitalizing community centers, providing meals and household items for local families, and buying supplies for teachers. Our team also packed 20,000 meals with Meals of the Heartland.
How can I leave a review?
Leave a review on our site, or find us on Cars.com, Facebook, and Google.
Have a question we did not cover? Call Sales at (515) 203-3193, Service at (515) 206-2065, or Parts at (515) 206-8885, or visit us at 9060 Hickman Road, Clive, IA 50325. You can also contact us online.